VIVEK SHARMA________________________________________________________

Objective:        To obtain a challenging career oriented position in the hospitality

Industry where growth and career advancement can be achieved by utilizing my strong educational background and skills. To be the best among the best in the Hospitality industry in my own Profession.

Experience:

            March 2003 – Present   Hotel Shiraz Regency   Hoshiarpur. Punjab. India

Company Profile:

Hotel Shiraz Regency is one of the leading Hotels in Punjab. It is one of the best and a three star hotel in city of Punjab. The hotel caters everyday for Tourism, Business and the local people with the services provided for the People, by giving exceptional services of Bar & Pub, Multi cuisine Restaurant, Rooms, Banquets and Conference halls. The hotel has a large number of employees working in the hotel and is in a three star category. www.shirazregency.com

Designation:                 Hotel Manager

Job Description:

• Responsible for meeting guest satisfaction and guest services.
• Assisting guests with customer services, i.e. event management of banquets. Function co-ordination.
• Adaptive to new situations and can demonstrate resourcefulness, Training the staff
• Computer literate, Maxial, Hy-Advantage, Spirits, Fidelio, Data entry.
• Fluency in conversation (English, French, Russian).
• Working with Marketing Department for the promotions during festive seasons.

• Incorporating the new ways to the success of event management.
• Being aware of any changes taking place in the production environment, target market, marketing, tourism.
• Ensuring a high standard of work achieved, meeting production targets.
• Plan, direct and coordinate the services of accounting, food and beverages, guest services, maintenance, staff development, and sales and marketing
• Allocate tasks and priorities, coordinate resources, develop business plans and marketing strategies
• Undertake management tasks such as looking after building costs, rents, maintenance, lighting, power, heating, air conditioning, floorings and furniture- control capital and operational expenditure
• Make sure government health, occupational safety and licensing regulations are followed
• Carry out marketing and sales activities for rooms, conventions, banquets and conferences
• Supervise arrangement and re-arrangement of furnishings
• Prepare reports
• Manage the security of the hotel and its staff
• Publicise the hotel/motel through public relations activities in the local business community

 June 2002-Feburary2003                     Hotel Balthug Kempinsky, Moscow, Russia

Company Profile: Hotel Balthug Kempinsky is one of the best hotel in the world and leading hotel of world with the best Russian hospitality.

Designation: Front Office/ Guest Relations

Job Description:

• Assisting guest with every needs
• Managing the guest care attention and dealing with the Front office.
• Training the Front Office staff with the western knowledge
• Plans and future marketing concepts introducing new tariffs to attract tourists and businesses to the hotel. i.e  day rates, business corporate, and dealing with the best part making money for the hotel.

March 1998- June 2002 Grand Hyatt And  Park Hyatt, Melbourne, Australia

Company Profile:

Grand Hyatt is an international group of hotels throughout the world. The Hotel itself has a large number of employees working all over the world with its HQ at Chicago, USA. Its daily turnover is US$ 10,000,00.00 a day. With Efficiency of the staff working for the company and dedicated to the work

Designation:     Supervisor (Bar/Banquets/Front Office),

Assistant Marketing Co-ordinator,

                        Chef (Italian),

Sales and Marketing Trainee,

Working in different department.

                        Given A full training to be the best having a positive attitude and a good

                        Working environment.

Job Description:

• Responsible for the management of the restaurant, bar and banquets.
• Roistering, time management, staff allocation, Profit and loss reports, Food cost, and Beverage costs.
• Looking way up to be a Good manager with a good experience.
• Responsible for organizing work for staff and for dealing with the guest. and their marketing needs and making new guests for the hotel by promoting the hotel with the elegance of customer service and introducing new way in different fields of hospitality industry.
• Ready for more experience and to get best from my education and experience i.e. to get best out of my studies.
• Working In the Hotel and promoting the business to the corporate clients.
• A really good trainer in the hospitality field.

MARCH 1996- JULY 1997        HOTEL SHIRAZ REGENCY PUNJAB, INDIA              

Designation:                 Supervisor Banquets.

Company Profile:         As stated above.

Job Description:          

• Responsible for the management of the banquets.
• Giving the best services to the Guests in every way.
• Assisting staff in performing their duties.
• Roistering the staff.
• Revenue reports, staff expenses and looking way up to the guest services.
• Striving to meet the targets given by the management by focussing on higher customer services.

Personal Information: